Visiting Hours

Updated Visitor Guidelines

We have changed our visitor policy for the safety of patients and staff.

Visitor Policy

The safety of our patients, colleagues and visitors is our top priority. We have created new guidelines that we ask visitors to follow.  At this time, visitation with COVID-19 positive or suspect patients is highly restricted. 


  • Visiting hours are 9 - 11 a.m. and 6 - 8 p.m.

  • Companions, birth partners, a parent of a child under 18 years of age, attorney of patients, and essential escorts of patients with intellectual and/or physical disabilities are allowed to be with a patient at any time. They are not considered ‘visitors’ and these guidelines do not apply.  However, the same screening and masking requirements apply.

  • A patient is allowed one visitor at a time in the inpatient and ambulatory settings. People waiting to visit and people waiting for a patient to have an exam or procedure performed should wait outside the facility.

  • All visitors will be screened for symptoms of COVID-19 before visiting. Visitors who have a known exposure to COVID-19 or who have tested positive for COVID-19 in the last 21 days cannot visit.

  • All visitors must perform hand hygiene before visiting a patient and when leaving the patient’s room.

  • Visitors must wear a mask at all times in the facility. Visitors to an inpatient unit must wear a surgical mask.

  • Visitors must be over the age of 18 years. Exception, 12 years or older allowed if visiting a parent.

  • If the patient requires constant/increased care and space is limited to effectively provide care, visitation will be limited as determined by the nurse or physician.

  • Once visitors are screened and checked in at the nurses’ station they are to go directly to the patient’s room and stay there for the duration of the visit. They cannot use the cafeteria, coffee shop, unit kitchen, hallways or common areas. 

  • Visitors are not allowed to eat or drink while visiting.

  • If visiting a patient in a semi private room the curtain will be drawn.

  • Visitors are not to use an elevator if a patient is being transported in the elevator.

  • Visitors to COVID positive or suspect patients:

    • Household contacts of COVID-19 positive patients are considered exposed and need to self-isolate for 14 days from their last exposure to the patient. These household members cannot visit during that period.   

    • Household contacts of COVID-19 suspect patients should not visit until the patient has been ruled out for COVID. 

    • Non-household members that have not been exposed to the patient may visit for a maximum of 1 hour, although there is a preference for virtual visits.  

    • If the patient's first positive COVID-19 result was > 21 days prior and their fevers and respiratory symptoms have resolved, they may have visitors per recovery protocol.

    • Exceptions will be made depending on illness/circumstances of the patient.

    • If allowed, visitors to a COVID-19 positive or suspect patient must wear a mask, face shield, gown, and gloves. 

    • Exceptions will be made on a case by case basis at the end of life. 

  • Individual Department policies may vary slightly.

    • Special Care Nursery:  Parents are the only allowed visitors.

    • Operating Room: People waiting for patients who are in the Operating Room need to wait outside the building. Leave a cell phone number and staff will call you.

Emergency Department
One visitor per patient, visits are limited to 30 minutes. There is no restriction on visiting hours.

Visitor Access to Winchester Center for Cancer Care 

Provider Visits

  • Patients may bring one visitor for a provider visit

  • The visitor and patient will have COVID-19 screening at the front desk and given a new mask to wear during the appointment

  • No one under the age of 18 is allowed at the Cancer Center at this time

Infusion Room

  • No visitors in the Infusion room unless there is a unique situation approved by the clinical lead/Nurse Manager or Charge Nurse

  • All patients will be screened at the front desk prior to coming to the second floor for their Infusion appointment

  • This process is to help maintain social distancing 

General Visitor Information

Some things to keep in mind when you visit patients at Winchester Hospital:

To help protect the health of our patients, we ask that visitors be free from colds, fever, rashes, chickenpox or other contagious illnesses. However, there are unique circumstances where we understand that visitors who are ill need to visit. In this case, we request that visitors who have a respiratory illness wear a mask.

You and your guests are asked to show consideration for other patients by talking quietly and keeping the television at a low volume.

Visitors in semi-private rooms should be considerate of both patients. Our nursing staff may request that your visitors keep visiting time to a minimum to ensure both your care and your roommate’s care are not compromised.

Visiting in the Intensive Care Unit (ICU)

Some things to keep in mind when you visit patients in the ICU at Winchester Hospital:

We understand the desire for family to be present with a patient during this critical period.

At any time, we may have to ask visitors to leave due to other clinical situations in the ICU. Please understand this is to assist us in delivering needed care.

We ask that all patients have one designated person or family member for visitation and with whom the nursing and medical team may communicate. This person can then keep other members of the family informed.

Should there be any questions or concerns regarding equipment or ICU procedures, please speak with the nurse caring for your loved one. The nurse manager responsible for the ICU is available to address any concerns you may have. Ask the nursing staff to have him/her paged.

Visiting in the Pediatric Unit

One parent is welcome to stay with a child overnight. A parent staying with their child can help a child feel comfortable in an unfamiliar environment. 

Visiting in the Special Care Nursery

Some things to keep in mind when you visit in the Winchester Hospital Special Care Nursery:

Parents are encouraged to call any time to check on their child’s status.

Patients are advised to check the next scheduled feeding time since the best time to visit your infant is just before and during the feeding.

Visiting hours are from 8 a.m. to 8 p.m. 

Grateful Patient Program

Through Winchester Hospital’s Grateful Patient Program, you can honor your physician, nurse or caregiver with a contribution to the hospital. It’s a wonderful way to say thank you for the care you or a family member received.

Home Care Services

At every stage of life and for every medical need, Winchester Home Care can help, with home care services for people facing challenges of later life stages, with new babies, with disabilities, fighting illnesses, and more.

Rehabilitation Services

Winchester Hospital offers a variety of rehabilitation services – including cardiac and pulmonary rehabilitation as well as physical, occupational and speech therapy – to help you get back to your normal routine.